Refund policy

REFUND & RETURN POLICY

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be unused, unworn, unwashed and in the same condition in which it was received. All original packaging, boxes, bags, tags, labels and accessories supplied with the product must be returned with the item.

Returned products must be in a condition that allows them to be resold as new.

CONDITION OF RETURNED GOODS

All returned items will be inspected before a refund or exchange is approved.

Blades and Outdoor reserves the right to decline a return where the item shows signs of use, wear, dirt, stains, odours, washing, misuse, accidental or intentional damage, alteration, tampering, cutting, modification, improper care, or damage that is not consistent with the condition in which the product was supplied.

Items returned without their original packaging, tags or accessories may also be declined where the missing packaging or components prevent the product from being resold as new.

FOOTWEAR

Footwear must be tried on indoors on a clean surface only.

Footwear showing dirt, scratches, wear, marks or damage to the soles or uppers cannot be accepted as an unused return.

CLOTHING

Clothing may be tried on for sizing but must not be worn beyond this purpose.

Items showing signs of wear, washing, stains, dirt, odours, damage or alteration cannot be accepted as an unused return.

SIZE EXCHANGES

If you ordered the incorrect size and would like to exchange the item, please contact us first.

The customer is responsible for the courier cost of returning the item to Blades and Outdoor and for the courier cost of sending the replacement item back to the customer.

The replacement item will only be sent once the returned item has been received, inspected and approved.

RETURN COURIER COSTS

For ordinary returns, change-of-mind returns and size exchanges, the customer is responsible for arranging and paying the courier cost to return the item to Blades and Outdoor.

Courier charges are not refundable.

Returns must be sent by courier. Please contact us before sending any item back.

DAMAGED, INCORRECT OR FAULTY ITEMS

Please inspect your order when you receive it. If you believe that an item was supplied incorrectly, damaged or has a manufacturing fault, please contact us as soon as possible so that we can assess the item.

Damage caused through use, misuse, wear, neglect, alteration, cutting, tampering or incorrect care will not be treated as a manufacturing fault.

REFUNDS

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be processed within 7 working days.

Refunds are made for the value of the approved returned item.

Courier charges are not refundable.

HOW TO REQUEST A RETURN

Please contact Blades and Outdoor on WhatsApp before returning any item:

082 652 0219

Returns must be couriered to:

Blades and Outdoor

Shop K17, Okavango Junction Centre

Kenwil Drive

Okavango Park

Brackenfell

Cape Town

7560