Privacy policy
PRIVACY POLICY
Last updated: 29 September 2026
Blades and Outdoor respects the privacy of our customers and website visitors.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use it and how we protect it when you visit our website, place an order, contact us or otherwise interact with our business.
INFORMATION WE COLLECT
Depending on how you interact with Blades and Outdoor, we may collect information such as:
Your name
Email address
Telephone or WhatsApp number
Billing and delivery address
Order and purchase information
Products viewed or added to your cart
Payment and transaction information
Information you provide when contacting us regarding an order, return, exchange or customer service enquiry
Technical information such as your IP address, browser, device type and information about how you use our website
PAYMENT INFORMATION
Payments made through our website may be processed by Shopify and third-party payment service providers.
Payment providers may collect and process payment information needed to complete your transaction.
Blades and Outdoor may receive information confirming the payment, transaction amount and payment status.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
Process and fulfil your orders
Arrange courier delivery
Contact you regarding your order
Process returns, exchanges and refunds
Confirm or verify payments
Provide customer service and respond to enquiries
Prevent fraud and protect our business and customers
Maintain and improve our website and services
Understand how customers use our website
Send marketing communications where applicable
Comply with legal, accounting and regulatory requirements
WHATSAPP AND CUSTOMER COMMUNICATIONS
If you contact Blades and Outdoor through WhatsApp, telephone, email, social media or another communication service, we may retain information relating to that communication where reasonably necessary to assist you, process an order, resolve an enquiry or maintain appropriate business records.
MARKETING COMMUNICATIONS
Where you have subscribed to or agreed to receive marketing communications, we may use your contact information to send information about products, promotions, new arrivals and other relevant Blades and Outdoor updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email.
You may also contact us if you no longer wish to receive marketing communications.
COOKIES, ANALYTICS AND ADVERTISING
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and measure the effectiveness of advertising.
We may use third-party services such as Shopify, analytics providers, advertising platforms and marketing service providers to assist with these activities.
These third parties may process information according to their own privacy policies and applicable privacy laws.
HOW WE SHARE INFORMATION
We do not sell customer personal information.
We may provide personal information to service providers where reasonably necessary to operate our business and fulfil customer orders.
These service providers may include:
Shopify and ecommerce service providers
Payment service providers
Courier and delivery companies
Email and marketing service providers
Website hosting and technology providers
Analytics and advertising platforms
Professional advisers or authorities where required by law
We only provide information reasonably required for the relevant service or purpose.
COURIER AND DELIVERY INFORMATION
When an order is sent by courier, we may provide the courier company with information required to complete the delivery.
This may include your name, delivery address, telephone number and other delivery-related information.
SECURITY
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no internet transmission, electronic system or storage method can be guaranteed to be completely secure.
RETENTION OF INFORMATION
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, tax, dispute-resolution and legal requirements.
Information that is no longer reasonably required may be deleted or securely disposed of where appropriate.
YOUR PERSONAL INFORMATION
Subject to applicable law, you may contact us to request information about personal information we hold about you.
You may also request that incorrect or outdated personal information be corrected.
Where applicable, you may request deletion of personal information that we are no longer required or permitted to retain, object to certain processing of your information, or withdraw consent where processing is based on your consent.
We may need to verify your identity before processing a privacy-related request.
THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
Blades and Outdoor is not responsible for the privacy practices, security or content of websites or services operated by third parties.
We recommend reviewing the privacy policy of any third-party website or service you use.
SHOPIFY
Our online store is powered by Shopify.
Shopify may process personal information in order to provide ecommerce, checkout, security and other services required to operate our online store.
Shopify's own privacy policies apply to information processed by Shopify.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version published on our website will apply from the date it is published.
CONTACT US
If you have a question about this Privacy Policy or would like to make a request relating to your personal information, please contact:
Blades and Outdoor
Email:
info@blades-and-outdoor.co.za
WhatsApp / Telephone:
082 652 0219
Physical address:
Shop K17, Okavango Junction Centre
Kenwil Drive
Okavango Park
Brackenfell
Cape Town
7560